Version 1.0 · Effective April 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Nuhra (“Nuhra,” “we,” “us,” or “our”), governing your access to and use of the Nuhra platform at nuhra.com (the “Service”).
By creating an account, accepting these Terms within the platform, or otherwise using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, you may not use the Service.
You must be at least 18 years of age to create an account or use the Service. The Service is designed for business use only and is not intended for personal or consumer use. By using the Service, you represent that you meet these requirements.
To access the Service, a Company must register for an Account by providing accurate and complete information, including business name, address, and a valid email address. You agree to keep this information current.
Admins may invite Staff users to join their Account. Each invited user must accept these Terms upon their first login. Admins are responsible for managing user access and revoking it promptly when a team member no longer has authorization.
You are responsible for maintaining the confidentiality of your login credentials. You must not share your credentials with any unauthorized individual. You agree to notify us immediately at support@nuhra.com if you suspect unauthorized access to your Account.
We are not liable for any loss or damage arising from unauthorized account access where you have failed to maintain adequate credential security.
Each Company should maintain a single Account. Creating multiple Accounts to circumvent plan restrictions or usage limits is prohibited.
The Service is offered on a recurring subscription basis. Your subscription consists of a base flat-rate fee for platform access, plus optional add-on storage charges if you purchase additional storage capacity beyond your plan’s included allocation. Current pricing, included storage, and add-on storage rates are published on the Nuhra pricing page and may be updated from time to time in accordance with Section 5.7.
We may offer a free trial period. No payment is required during the trial. At the end of the trial period, continued access requires activation of a paid subscription. We reserve the right to modify or discontinue trial offerings at any time without notice.
All subscription payments are processed through Stripe. By entering your payment information and subscribing, you authorize us to charge your selected payment method on a recurring basis for all applicable fees, including your base subscription and any storage add-ons. You represent that your payment information is accurate and that you are authorized to use it.
We do not store your credit card number. Payment card data is handled entirely by Stripe in accordance with Stripe’s PCI-DSS compliance program.
Your subscription automatically renews at the end of each billing period (monthly or annual, as selected) at the then-current rate unless you cancel before the renewal date. We will charge your payment method on file on the renewal date. You are responsible for ensuring your payment method remains valid.
We will provide reasonable advance notice of any upcoming renewal if required by applicable law.
If your account’s storage usage exceeds your plan’s included allocation, you may purchase additional storage in increments as described on the pricing page. Storage add-ons are billed as an additional line item on your recurring subscription at the rate in effect at the time of purchase. Reducing storage add-ons takes effect at the next billing cycle. You are responsible for managing your storage usage and removing unnecessary files to stay within your purchased allocation.
You may cancel your subscription at any time through your account billing settings or by contacting us at support@nuhra.com. Cancellation takes effect at the end of your current billing period. You will retain full access to the Service until the billing period ends. We do not provide prorated refunds for cancellations mid-period unless required by applicable law.
Upon cancellation, your account will enter a 90-day grace period during which your data remains accessible in read-only mode so you may export any records you need. After the grace period expires, your account and all associated data will be permanently deleted from our systems. You will receive email notices at 30 days and 7 days before deletion occurs. If you wish to delete your data immediately rather than wait for the grace period, you may request early deletion by contacting support@nuhra.com.
Reactivating your subscription before the end of the grace period will restore full access to your account and data.
We may change subscription pricing at any time. For existing subscribers, we will provide at least 30 days’ advance notice of any price increase via email to the account’s Admin. Continued use of the Service after the new pricing takes effect constitutes acceptance of the revised pricing. If you do not agree with a price change, you may cancel your subscription before the new rate applies.
If a payment fails, we will attempt to notify you and retry the charge. We reserve the right to suspend or terminate your Account if payment remains outstanding after a reasonable cure period.
Subscription fees are generally non-refundable except as required by applicable law or as otherwise expressly stated at the time of purchase. If you believe you have been charged in error, contact us at support@nuhra.com within 30 days of the charge.
Subscription fees are exclusive of applicable sales taxes, HST, VAT, or similar taxes. Where required by law, applicable tax will be added to your invoice. You are responsible for all taxes imposed on your use of the Service.
You may use the Service solely for lawful business purposes consistent with these Terms and all applicable laws and regulations.
You must not use the Service to:
Users may not use the Service to plan, create, store, distribute, or facilitate the production of sexually explicit material, pornography, or adult content of any kind.
Violation of this prohibition will result in immediate account termination without notice or refund. We reserve the right to report such violations to law enforcement authorities where appropriate.
When using AI-powered features, you must not submit prompts or content designed to circumvent AI safety systems, generate harmful outputs, or violate the terms of the underlying AI provider (OpenAI or Anthropic). You are solely responsible for reviewing and validating all AI-generated content before relying on it.
You retain all ownership rights in the Client Data and User Content you submit to the Service. We do not claim ownership over your data.
By submitting User Content to the Service, you grant Nuhra a limited, non-exclusive, worldwide license to store, process, and transmit your content solely as necessary to provide the Service to you. We do not use your content for advertising or to train AI models.
You are solely responsible for the accuracy, legality, and appropriateness of all content you submit to the Service. This includes content entered about your own clients and contacts.
You represent and warrant that:
When you enter personal information about your own clients and contacts, you act as the data controller for that information. Nuhra acts as your data processor. You are responsible for compliance with applicable privacy laws in relation to your clients’ personal information, including obtaining any required consent for processing that data through our platform.
When you create shared links (agreements, scripts, asset deliveries, invoices, e-sign documents), you acknowledge that those links grant access to the associated content to anyone who holds them. You are responsible for managing the distribution of shared links and for enabling appropriate password protection and expiration dates.
AI-generated content within the Service (including from the AI Assistant, client autofill, and scored questionnaire analysis) is provided for informational and productivity purposes only. AI outputs may be inaccurate, incomplete, or inappropriate. You are solely responsible for reviewing, verifying, and approving any AI-generated content before using it in your business operations.
Use of AI features is subject to the terms of the applicable AI provider (OpenAI or Anthropic, as configured by your company). We are not responsible for the outputs, availability, or terms of third-party AI services.
If you configure your own AI provider API keys within the Service, you are responsible for the security and usage of those keys. Usage charges imposed by AI providers are your sole responsibility.
The Service includes tools for electronic document signing. You acknowledge that electronic signatures facilitated through the Service are intended to constitute legally binding signatures where applicable law permits.
The Service generates e-sign audit logs capturing timestamps, IP addresses, and signature actions. You are responsible for retaining these records in accordance with any applicable legal or regulatory retention obligations.
We are not a law firm and do not provide legal advice. The e-sign features are tools only. You are responsible for ensuring that electronic signatures are valid and enforceable under the laws applicable to your agreements.
The Service, including its software, design, functionality, trademarks, and content created by Nuhra, is owned by or licensed to us and is protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited license to use it.
If you submit feedback, suggestions, or ideas about the Service, you grant us an irrevocable, royalty-free, worldwide license to use and incorporate that feedback into the Service without any obligation to you.
The Service integrates with third-party platforms including Stripe, OpenAI, Anthropic, Google Cloud, and others. Your use of these integrations is subject to those parties’ own terms of service and privacy policies. We are not responsible for the conduct, content, or availability of any third-party service.
When third-party booking platforms submit data into your Nuhra Account via API webhooks, you are responsible for ensuring that such integrations comply with applicable privacy laws and that proper consent has been obtained from individuals whose information is submitted.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
The Service may be used to store and process confidential business information. You agree to maintain the confidentiality of any information belonging to other users or companies that you may inadvertently access. Nuhra maintains multi-tenant data isolation so that one company’s data is inaccessible to another, but you agree not to attempt to circumvent these controls.
We strive to maintain reasonable availability of the Service, but do not guarantee uninterrupted or error-free access. Scheduled maintenance, updates, and circumstances beyond our control may result in temporary unavailability.
We reserve the right to modify, suspend, or discontinue any feature or functionality of the Service at any time, with or without notice. We will endeavour to provide advance notice of significant changes that materially affect core functionality.
The Service is currently in closed beta. Beta features may be incomplete, unstable, or subject to significant change. Your use of beta features is at your own risk.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED ACCESS.
WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR SUITABILITY OF ANY AI-GENERATED CONTENT.
Some jurisdictions do not allow the exclusion of implied warranties. To the extent such exclusions are not permitted by applicable law, they are limited to the minimum extent required by law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NUHRA, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00).
These limitations apply regardless of the form of action and whether we have been advised of the possibility of such damages. Some jurisdictions do not allow these limitations; in such cases, our liability is limited to the maximum extent permitted by applicable law.
You agree to defend, indemnify, and hold harmless Nuhra and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
You may terminate your Account by contacting us at support@nuhra.com. Cancellation and data retention terms are described in Section 5.6.
We may suspend or terminate your Account immediately and without notice if you:
Upon termination for cause, no refunds will be issued.
Upon termination, your right to access the Service ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including Sections 7, 10, 15, 16, 17, and 20.
We may update these Terms from time to time. When we make material changes, we will notify registered users via email or in-platform notice and update the effective date at the top of this document. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any dispute arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts located in Nova Scotia, Canada. You consent to personal jurisdiction in those courts.
These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Nuhra regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Nuhra.
We are not liable for any delay or failure to perform resulting from circumstances beyond our reasonable control, including acts of God, infrastructure failures, cyberattacks, pandemics, or government actions.
For questions about these Terms or to report violations of the Acceptable Use Policy:
Nuhra
Nova Scotia, Canada
Email: legal@nuhra.com
Website: nuhra.com
These Terms of Service were last reviewed in April 2026.
See also: Privacy Policy